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Jane Morgan from Bonds, Racoon’s top salon:
 
We do at least 4-5 full heads and 3-4 partials a week. It’s extensions from morning till night. Our books are full and we have a waiting list.
 
To what do you attribute you success?
The most important thing is aftercare. I encourage clients to talk about any concerns they might have, however silly.
I give them my mobile number and they can ring me if they have a problem. After all, it’s my name and reputation that’s at stake.

How successful has the Racoon-Xtend product line been?
It’s absolutely amazing. I give all my customers a pack when they have their first set of extensions. Nothing else compares. The hair dries quicker, it’s more manageable and not as many extensions fall out.

Do your customers keep coming back?
Not only do they keep coming back for extensions but they end up becoming regular clients for all the other salon services like colour and beauty which we also offer.